Policies

Policies

Policies

Policies you agree to by using our services.

Every Client will be asked to read and sign Lucky Dawg Mobile Grooming’s Policy Agreement prior to any grooming services being performed.

Aggressive/Difficult Pets:
Safety comes first for me and your pet during grooming. You must inform me prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any medical bills due to bites or any property damage caused by their pets. Lucky Dawg Mobile Grooming has the right to refuse service in the event of a pet that can NOT be handled safely. The use of muzzles, straps, etc are acceptable safety measures. Grooming services may be stopped mid-groom if necessary for the safety of your pet or myself and you will be charged for the portion of the groom completed or a $40 service fee whichever is greater.

Flea/Tick Policy:
Owners are responsible for keeping their pet(s) flea & tick free.
If Lucky Dawg Mobile Grooming finds an infestation of fleas or ticks on your pet, you will be charged a $90 cleaning fee in addition to the grooming fee.

Photos/Videos:
We at Lucky Dawg Mobile Grooming Love to take photos and videos of your pups. This being said, your pet(s) may be featured on our Website, Facebook, Instagram, or for any other marketing or advertising purposes.
24 Hour Notice/ Reschedule Fee:
You must notify Lucky Dawg Mobile Grooming at least 24 hours prior to your scheduled appointment. Failing to do so will cause a $40 Service Fee (Per Pet)

No Show:
Any time I arrive for an appointment within the scheduled hour for arrival and
either the pet or the pet owner is not available for grooming upon arrival, a trip fee of $40 will be imposed for the time and travel set aside by Lucky Dawg Mobile Grooming.

Lucky Dawg Mobile Grooming May Cancel Appointment:
Lucky Dawg Mobile Grooming may need to cancel appointments from time to time due to weather, sickness, equipment failure, etc. Every effort will be made to contact you in advance to reschedule.

Release of Liability from Home/Property Damage:
As a mobile pet grooming company, part of my service involves the convenience of being able to groom your pet(s) while you are away at work, shopping, or the gym. As the owner or caregiver, I give Jeff Ruggieri (Lucky Dawg Mobile Grooming) permission to perform scheduled grooming appointments while I am away from home. Jeff Ruggieri (Lucky Dawg Mobile Grooming) will not be held responsible for any damages or theft to my home, property, or yard while on the service call for grooming my pet(s).

Signature Required for Grooming Services:
I do here by entrust my pet(s) to Jeff Ruggieri (Lucky Dawg Mobile Grooming) for the purpose of grooming my pet(s). I am aware that all due care will be taken with my pet(s) for the safety of pet & groomer.
Lucky Dawg Mobile Grooming does not accept responsibility for any claims, damages, or liabilities related directly or indirectly to every pre-existing pet health issue, known or unknown, that may resurface at or following the grooming service(s) provided by all parties acting on behalf of Lucky Dawg Mobile Grooming.
I authorize Jeff Ruggieri (Lucky Dawg Mobile Grooming) to act as my agent in the event emergency veterinarian services, boarding, and/or transportation is necessary, and I agree to pay all costs.